Brevo Transactional Email Guide 2026: What It Is, How It Works & Best Practices
Introduction Email is an important part of many online businesses. While marketing emails are commonly used for promotions and newsletters, transactional emails serve a different purpose. They are usually sent after a specific action or event involving a customer. Examples include account confirmations, password reset emails, order notifications, appointment confirmations, and other important customer communications. In this guide, we will explain what transactional email is, how it differs from marketing email, how businesses can use it, and what best practices can help create a reliable email communication process. What Is a Transactional Email? A transactional email is an automated email that is generally triggered by a specific action, event, or request. For example, when a customer creates an account on a website, the system may automatically send a confirmation email. Other common examples include password reset messages, purchase confirmations, shipping updates, invo...